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Facilities Development and Operations Business Services Staff

Meet the Department

  • Nyla Daigneault
  • Maureen Ferraro
  • Joyce Fritz
  • Julie Hermann
  • Pamela McVeigh
  • Carrie Nettis
  • Carol Pac
  • Pat Shields
  • Deborah Spillane
  • Leslin Vinton
  • Sue Wasik

Did You Know?

  • Facilities Development and Operations (FD&O) was recently formed as a result of the consolidation of two departments: Campus Planning, Design & Construction and Facilities Management and now consists of 164 employees. As a result, FD&O now consists of 4 core groups: Capital Projects and Construction, Building and Landscaping Services, Operations and Maintenance Services and Business Services. The goal of Business Services is to provide high quality fiscal, administrative and IT support services to Facilities Development & Operations and to provide responsive service to the UConn Health community and beyond.
  • The Work Order Control Center is the backbone of Facilities Operations. Business Services handles various types of work orders, including maintenance repair orders, regulated medical waste, recycling, shredding, minor services and elevator emergencies. We also provide room scheduling and lab coat services to the institution. Our main phone number, x2125, is answered 24/7. Come visit us at one of our two locations: LSB014 (just below the library) or Munson Road, 4th Floor.
  • Business Services is diligently working to enhance our on-line FAMIS (Facilities Asset Management Information System) “Self Service” tool. This feature will allow our customers to submit their service requests on-line and track their status…..stay tuned for future updates.
  • Business Services administers both facilities Capital Projects and maintenance contracts for UConn Health, which included 150 service contracts in 2010 and nearly 200 Capital Projects. We continually strive to create a greener work environment by using environmentally preferred products and improving recycling methods.

Facilities Development and Operations Business Services Staff in the Community

  • FD&O administrative staff participates in a wide variety of UConn Health community activities, including the Annual American Cancer Society Making Strides Against Breast Cancer; the Jim Calhoun Cancer Challenge Ride and Walk; the UConn Health Health, Safety and Environment Fair; the Connecticut State Campaign for Charitable Giving, the Bike to Work Campaign, and the Susan G. Komen Race for the Cure.
  • We also serve on various UConn Health committees and groups, such as UConn Cares Council, Know Better Place, the Hospital Safety and Emergency Preparedness Planning Committee, the UConn Health Bowling League, and the UHP Social and Scholarship Committee.
  • Outside UConn Health, we can be found all around the state participating in and volunteering at our local churches, local nursing homes, Stephen Ministry, CT Marine Moms, Bike Walk Connecticut, AE Ski Club, and Petit Family Road Race.

Our People

  • We are an active and diverse group participating in bowling, walking, camping, cycling, motorcycling, gardening, golfing, snorkeling, skiing, Pilates, resistance training and travel. In fact, Leslin Vinton and her team came away with the UConn Health team bowling trophy with 1st place overall this year.
  • The rain did not stop the 2010 Jim Calhoun Bike and Walk Challenge. Joyce Fritz heads up the UConn Health Fritz Free Riders bike team and her team raised over $4,000 this year alone for cancer research.
  • Our team embraces its artistic side, with interests including dancing, pottery, scrapbooking, painting and singing. Nyla Daigneault was even a UConn Health Idol contestant. Hollywood here we come!!!
  • We are proud parents! Two recent achievements are: Carol Pac’s stepdaughter, Erin, captured the bronze medal for the two-women bobsled in the Vancouver 2010 Winter Olympics and Susan Wasik’s son, Bryan, just finished his first tour of duty as a U.S. Marine over in Afghanistan.
Photo of Facilities Administration Staff
Bottom left to right: Joyce Fritz, Pamela McVeigh, Nyla Daigneault Middle left to right: Carrie Nettis, Deborah Spillane, Maureen Ferraro, Susan Wasik Top left to right: Julie Hermann, Carol Pac, Leslin Vinton, Pat Shields
Photo by Stephanie Rauch
Fun Facts
  • I can see for miles and miles … FD&O manages over two million square feet of space and 164 acres of grounds for UConn Health.
  • Your problem is our problem … We process nearly 33,000 work orders and set up for approximately 1,100 meetings/events annually.
  • What’s the weather out there? … We never know, since we are located in the sub-basement – 27 feet down under!
  • The shoes make the mountain … As an annual celebration of Earth Day, our department oversees the UConn Health sneaker recycling collection which this year totaled 1,378 pounds of sneakers and helped build “Mt. Sneaker” in Storrs.
  • Happy 180th Birthday! … This total combines the number of service years that our Business Service Staff brings to our department.
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